Sending and receiving money instantly with Bizum

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What is Bizum? 

Bizum is a safe instant payment service for sending and receiving money that lets you transfer money from your bank account to another person's account through your bank's app. Forget about asking for IBAN. All you need is your cell phone and the phone number of the person you want to send the money to. There are currently 39 banks associated with the Bizum service in Spain. The service is provided at no cost to either party.

Steps to send and receive money with Bizum 

• Find Bizum in the app of any of our partner banks and, if you have not yet done so, activate the service.
• Enter the mobile number and the amount. Look for the option “Send and receive money with Bizum”, enter the mobile number or select the recipient from your contact list and indicate the amount. Check that the information is correct, name of the person and amount, and validate the operation.
• Click send and make bizum!. Once sent, if the receiver already uses Bizum, the money will be available in seconds. In case they are not a Bizum user, we will send them an SMS with instructions on how to receive the money quickly and easily.

How to request a Bizum

Go to the Bizum section of your banking app, click on the option to request a Bizum, enter the amount and the recipient. She will have 7 days to accept the operation, before it expires. Have you been asked for money? You will receive a notification from your bank’s application. Read the message carefully and access the transaction details. If you have any doubts, decline the request. Until you accept the payment, the money will not be moved from your account.

Banks with which you can activate Bizum

Can I make a bizum to a person who does not have the service?

Of course you can. However, please note the following:

• If you send a bizum: the recipient will receive an SMS to register. If they do not do so within 48 hours, the transaction will be automatically cancelled.
• If you request a bizum: the request will remain pending until it is registered. If you do not do so within seven days, it will be automatically cancelled.

Is there a limit?

There are some limits regarding the number of transactions and amounts that can be sent with Bizum. However, within these limits, each institution can set its own limits.

• Minimum amount per transaction: 0.50€.

• Maximum amount per transaction: 1.000€.

• Number of operations sent by a customer: unlimited

• Amount of transactions sent per customer in one day: 2.000€.

• Amount of transactions sent per customer in a month: 5.000€.

• Number of operations received by a client in a month: 60 operations

• Amount of transactions received per customer in one day: 2.000€.

• Maximum number of recipients to be included in a request/multiple mailing: 30 recipients

• Number of requests made by a client in a month: 60 transactions

• Duration of pending shipment to a non-customer: 2 days

• Duration of pending request to a Non-Customer: 7 days

• Maximum storage time of additional content on the service’s servers: 30 days

Remember that these limits do not apply to purchases in stores and donations.

Is there any cost involved?

Bizum has no cost for users. However, it will depend on the policy of each entity; we encourage you to check with your bank.

Is it possible to cancel a Bizum?

Cancelling a Bizum is something that cannot be done, the money transfer is instantaneous. The money reaches the other person and the system establishes the transaction as irrevocable, so you cannot cancel a Bizum that has already been made.

What to do if you send a Bizum to the wrong person

The quickest and most effective solution, which all banks recommend, is to contact the person to whom we have sent the Bizum by mistake, explain what has happened and with a bit of luck the person will return it to us immediately. If the recipient does not return the money, the last alternative is to initiate legal proceedings by filing a complaint for the crime of misappropriation.