Filing complaints at health centres

Many are having difficulties with the Spanish health system here - not to do with the quality of care but more about the access to primary care and so referral onto the hospital system. Putting in a complaint is quite normal in Spain. For example every shop or organisation has a complaints system (Hoja de reclamación). Please put in a complaint about the health system This will enable the councillors in your town to keep pressing for better services. 

Your Town website will tell you the email address of your councillor with responsibility for health. In Benitachell it is Isabel Garrido igarrido@elpoblenoudebenitatxell.com. The form is attached and you can hand it in to your local health centre, Yes the form is in Spanish!

How to process

• in person at the Town Hall by filling in this form 

• telematically, if you have a @Clave

In all the health centres a notice or informative poster will indicate the possibility of making complaints, with the indication that there are standard forms available at the electronic headquarters of the Generalitat https://sede.gva.es, and at the electronic headquarters https://www.san.gva.es.

Observations

Complaints are writings and communications in which patients or their representatives solely express their disagreement with the provision of health services, especially regarding delays, lack of attention or any other similar type of deficient performance that they observe in the operation of the public services of the health institutions, and which constitutes or could be interpreted as a deterioration in the quality of the service provided.

Resolution

All complaints must be processed and may not remain unanswered. The reply must be notified to the person concerned within a period not exceeding one month from the date on which the complaint entered the register responsible for its resolution